The «Global Call Center AI Market 2021-2025» report has been added to ResearchAndMarkets.com’s offering.
The call center AI market is poised to grow by $1.90 bn during 2021-2025 progressing at a CAGR of 22.40%.
This study identifies the increased usage of AI by organizations to offer enhanced customer support services as one of the prime reasons driving the call center AI market growth during the next few years. The market is driven by rising demand in AI-based intelligent virtual assistant and chatbots and the presence of large number of call centers.
The report on the call center AI market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The call center AI market analysis includes the end-user segment and geographic landscape.
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center AI market vendors that include Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc.
Also, the call center AI market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
Key Topics Covered:
Executive Summary
- Market Overview
Market Landscape
- Market ecosystem
- Value chain analysis
Market Sizing
- Market definition
- Market segment analysis
- Market size 2020
- Market outlook: Forecast for 2020-2025
Five Forces Analysis
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
Market Segmentation by End-user
- Market segments
- Comparison by End-user
- BFSI – Market size and forecast 2020-2025
- Retail and E-Commerce – Market size and forecast 2020-2025
- IT and Telecom – Market size and forecast 2020-2025
- Media and Entertainment – Market size and forecast 2020-2025
- Others – Market size and forecast 2020-2025
- Market opportunity by End-user
Customer landscape
Geographic Landscape
- Geographic segmentation
- Geographic comparison
- North America – Market size and forecast 2020-2025
- APAC – Market size and forecast 2020-2025
- Europe – Market size and forecast 2020-2025
- South America – Market size and forecast 2020-2025
- MEA – Market size and forecast 2020-2025
- Key leading countries
- Market opportunity By Geographical Landscape
- Market drivers
- Market challenges
- Market trends
Vendor Landscape
- Overview
- Landscape disruption
Vendor Analysis
- Vendors covered
- Market positioning of vendors
- Alphabet Inc.
- Amazon Web Services Inc.
- Artificial Solutions International AB
- Avaya Holdings Corp.
- Jio Haptik Technologies Ltd.
- Microsoft Corp.
- Nuance Communications Inc.
- Oracle Corp.
- SAP SE
- Zendesk Inc.